The next paper in this session at the 2026 International Communication Association conference in Cape Town is by Inbal Klein-Avraham and Ayelet Baram-Tsabari; their focus is on multiple documents literacy: the ability to work with multiple content sources to evaluate information. This involves content evaluation, source evaluation, and corroboration or triangulation of information from trustworthy sources.
Exposure to conflicting texts creates a cognitive conflict which demands resolution; AI chatbots are increasingly used to help with such processes, but this requires new approaches. The key issue here is to allocate epistemic authority (to persons, institutions, or technologies), to support informed decision-making …












