The next speaker in this ACSPRI 2024 conference session is Kelly Edwards, whose focus is on healthcare provision: how do we measure what actually matters to patients? Surveying experiences rather than merely satisfaction is important here: qualitative, real-time surveys that were co-created with patients and are used to share feedback with nurses should be seen as the most desirable aim here, but are uncommon in everyday practice.
This is a call for participatory action research, then: a collaborative, iterative approach that is action-oriented. Such research is not easy, however, especially within standard ethics frameworks that require the research project to …











