Internet Technologies

The next speaker in this Social Media & Society 2018 panel is Lene Pettersen, who begins by highlighting the rise of the sharing economy. In this economy, the key stakeholders are service providers, users, and intermediaries, and these may not necessarily represent traditional commercial actors. Professionals and small firms are now emerging that use sharing economy platforms to provide professional services.

Lene’s previous work interviewed platform providers such as Airbnb and Uber as well as smaller platforms, and the consumers and users of these platforms. Most of these platforms stated that they would also include professional service providers on their …

The final speaker in this session at ICA 2018 is Di Zhu, who explores the effects of personal news customisation on user enjoyment. Customisation here is seen as different from personalisation, which is algorithmically driven: customisation involves active, deliberate user choices, for example by choosing specific topics or indicating their interest in the stories they encounter.

Making choices satisfies a basic human need to be in control of our own lives. But having too many choices can be overwhelming and demotivating, as studies of Website and game customisation options have shown. News customisation could similarly enhance users’ enjoyment of their …

I’m not seeing quite as many ICA 2018 sessions as I might like, because of other meetings, but this Sunday morning I’m in a session on ‘fake news’, whatever we mean by that term. Mo Jang is starting us off. He begins by noting that the knowledge production and publication system has diversified with the increasing role of online publication, and this has undermined gatekeeping processes. This has also led to the increasing spread of unverified information, rumours, hoaxes, and other forms of ‘fake news’.

How may this be combatted, then? Literacy is one approach; enhanced algorithms is another; and …

The next speaker in this ICA 2018 session is Zane Cooper, whose interest is in the material constitution of big data. Big data make use of earth and labour that do not easily track with its digital manifestations: they generate a long supply chain of physical hardware that supports the big data cloud. There is therefore a need to distinguish between what big data infrastructures are (their constitutional logic) and what they do (their operational logic).

The metaphor of contamination might be valuable here. Contamination is collaboration in the service of ‘precarious survival’; it is a building and a working …

The next ICA 2018 session is on algorithmic culture and starts with Stina Bengtsson, whose focus is on the ethics of algorithmic culture. Apple’s AI assistant Siri is an example for this: it has been made to swear and say inappropriate things, and there are real questions about the ethics of subverting algorithmic culture in this way.

This can be understood through the lens of actor-network theory, which suggests that non-human actors have their own ethics as well: it proposes that technologies are not simply free for humans to use as they see fit; that technologies are not simply tools …

The final speaker in this ICA 2018 session is Elizabeth Dubois, who again highlights the moral panics about the effect of ‘the Internet’ on information flows. But there are many different media and platforms, where users exercise different media use choices. There is a need to better measure media habits, therefore, including their specific diversity, timing, and tactics.

On average, users across the countries surveyed by the Quello Search Project accessed between seven and nine sources for broadly political information (this is per day, I think?). Legacy offline media are still in wide use, alongside search and online news …

The next speaker in this ICA 2018 session is Laleah Fernandez, who begins by highlighting the moral panics around echo chambers, filter bubbles, and ‘fake news’. There is limited evidence that these issues are major concerns, but to the extent that these are genuine problems, key users might be useful in addressing these problems, by nudging vulnerable users towards more sensible behaviours.

Who are the vulnerable, however? They include those who are interested in politics but not skilled in search, and this population could be identified from their responses to the Quello Search Project. (The most vulnerable group ranged from …

The next speaker in this ICA 2018 session is Bibi Reisdorf, whose focus is on the role of algorithms in shaping information flows, and on users’ understandings of the impact of such algorithms. Algorithmic literacy is not yet well researched; it extends beyond digital literacy and is specific to different platforms, too.

The present study examined algorithmic literacy in the U.S. and Germany, to capture user attitudes and practices across very different media and political systems. It captured a range of personal and behavioural variables, and it seems that algorithmic knowledge, amount of use, and search skills strongly affect users’ …

The second day at ICA 2018 starts for me with a panel on the personalisation of search, and the first presenter is Grant Blank. He begins by noting the importance of free-flowing information for society, but of course the media through which such information flows have changed over time, and this has affected media biases. Contemporary media now form a diverse media ecology.

Do online media in their diversity empower citizens to make better-informed decisions, then, or does the personalisation of online media distort the information that citizens encounter? Much of the present discussion is severely undertheorised. There is a …

Also in connection with the AoIR 2017 conference last week, I answered a few questions about the field of Internet research, and the conference, for the University of Tartu magazine. Here is what I had to say:

What are the major challenges in Internet research?

The central challenge is the object of research itself. The nature of the platforms, content, communities, and practices that constitute 'the' Internet is constantly and rapidly in flux – we are dealing with platforms like Snapchat that didn't exist ten years ago, and with practices like 'fake news' that were nowhere near as prominent even …