I’m barely back from my trip to Austria for CeDEM and my Twitter research methods seminar at the University of Vienna, as well as my public talk for Quintessenz and the Internet Research Group at the University – but today I also presented a brief talk on using social media in corporate communication at the Cooperative Research Centres Association conference here in Brisbane. CRCs are one key form of government-supported research centre in Australia – and the CRCA is the peak body coordinating and representing their activities.

Krems.
And here’s the second part of the five-minute lightning talks which conclude this CeDEM 2011 conference, which starts with Mark Thamm. He presents a case study of online debate about nuclear power which was facilitated and tracked by the WeGov group through established social networking platforms; this involves kicking off new discussion topics as well as tracking contributions to existing topics. WeGov staff also respond to existing posts from the general public to create further discussion. This process enables policymakers to engage with such debate through an intermediary service.

Next up is Andras Szabo, whose interest is in social news and bookmarking Websites like Reddit, Digg, and Newsvine. These sites generate compilations of news reports from professional media and other sources, levelling the playing field between mainstream and alternative news organisations; they create strong public places, and enable meaningful participation.

Krems.
The final session at CeDEM 2011 is a series of five-minute lightning talks – so I’ll try to cover them all in two combined blog posts. Let’s see how we go…

The first speaker is Siobhan Donaghy, whose interest is in the transparency of electronic vote counting: after voting (using traditionally paper ballots and ballot boxes) has taken place, how are the results dealt with? Can technological solutions improve the counting process – and how can we keep the counting process transparent even though counting is no longer manual?

Krems.
We’re now starting the final round of keynotes here at CeDEM 2011. The first presenter is Elke Löffler of Governance International, whose interest is in facilitating the greater involvement of citizens in decision-making – a move from big government to the big society. How far have we come to date? We’ve moved, at least in some countries or some regions, from law and order approaches in the 1980s through new public management models in the 1990s to collaborative governance initiatives in the early 2000s; the latter stages of this process are very unevenly distributed, however.

Even public servants pursuing these latter, more advanced models feel that they have not yet been implemented in any significant way; where new approaches are attempted, awareness of the also still remains quite low. On a scale from 0 to 100, EU citizens generally rate the level of user involvement in their countries at around 50, with the UK and Germany slightly more advanced than other countries – the glass is half full, at best.

Krems.
My own keynote was next at CeDEM 2011, and flowed on very nicely from Caroline’s presentation. Here are the slides, and the full paper – audio to follow soon also online now, as usual…

Krems.
The next CeDEM 2011 session starts with a presentation by Peter Mambrey, whose focus is on the potential role of Twitter in e-participation. He begins by noting the expansion of the media ecology and the take-up of new media forms by specific groups in society; this creates new opportunities for political participation and self-empowerment, but also challenges for local administration and government.

There is a rising expectation of service quality, growing demands for local service delivery and expertise, competition between cities for citizens and enterprises, demographic change (with a marked population decline in some areas in Germany, for example), and financial problems in the wake of the global financial crisis. General questions include transparency and input-legitimacy, dialogue and output-legitimacy, collaboration and participation, identity management and public relations, and an erosion of the representative system (also through lobbying).

Sorry: it’s been a while since I’ve updated this blog. Largely, that’s because I’ve been so busy with our work on the Mapping Online Publics project – see the project blog for all the latest information. Following the various natural disasters we’ve endured – in Australia, New Zealand, and Japan, to begin with –, that work has focussed for the moment especially on the use of social media for crisis communication, with plenty of outcomes already. In particular, this includes our two most recent presentations:

• “Social Media Use in the Queensland Floods”, at the Eidos symposium in Brisbane on 4 April 2011
• “Tracking Crises on Twitter: Analysing #qldfloods and #eqnz”, at the Emergency Media and Public Affairs conference in Canberra on 12 April 2011

Slides and audio from both presentations are now online here – just follow the links above.