The next speaker in this I-POLHYS 2024 session is Patrícia Rossini, who is also focussing on incivility. She begins by noting that this is a feature, and not a bug, of social media, and that conventional empirical research into incivility on social media tends to examine blatant forms (name-calling, profanity) rather than implementing more sophisticated perspectives.
Off-the-shelf solutions for such research like the Google Perspective API also tend to implement these fairly generic ideas, and often produce a merely binary score that shows whether incivility is or is not present. Such tools are often trained for industry rather than scholarly …