And the final speaker in this ICA 2024 conference session is by Pengfei Zhao, who is interested in the balance between retributive and restorative reactions to toxic online comments. This is likely also to be influenced by participants awareness of the existence of a broader group of community onlookers who follow exchanges between offenders and those who object to their offences.
The most common online reaction to problematic content is retributive: using offensive language to respond to previous offensive content, and thus potentially kicking of a like-for-like cycle of retribution. Onlookers tend to disapprove of such unproductive and uncivil exchanges …