Produsers and Produsage

Hamburg.


Normally I tend to blog more when I'm travelling - but this trip is so packed full with conferences and events (not to mention the need to keep up with my regular work) that I'm hardly finding any time to write at all. So, just a quick note to say that more videos from the next09 conference at the start of May are now online, including interviews with a number of the keynote speakers conducted by conference media partner Sevenload (a YouTube-style German videosharing platform).

Here's me, speaking (in German) to Olaf Kolbrück from the magazine Horizont …

Copenhagen.


Eva Törnqvist is the next speaker at COST298, who highlights a specific form of user-led, bottom-up innovation in the use of mobile phones: by birdwatchers in Sweden. Traditionally, this community has used other tools to disseminate information about where to see rare birds: for example sticking paper signs on the back of a road sign, later on using answering machine and pager messages (to the point where they clogged the phone lines in small Swedish towns to breaking point).

Today, a community called Club 300 (as in, at least 300 recorded sightings of rare birds) uses mobile phones to share their knowledge. The switch to mobile phones also allows for the transmission of substantially more information (bird pictures and sounds), and connection with other services (such as road directions). Similarly, the Swedish Association for Hunting and Wildlife Management now also share their wildlife and hunting pictures and videos on the Web, as well as through mobile phone services.

Copenhagen.


The next COST298 speaker is Serge Proulx, whose interest is in forms of user contribution in Web 2.0. Here, users are voluntary contributing en masse to create large amounts of content, and this is increasingly harnessed by corporations as value added to their services. Why are users so ready to contribute in this way - are they voluntary participating in a new form of information capitalism, and expropriating the social link put in the service of the economic sphere of production, and/or are they participating in the emergence of a new form of individualised mass media, a form of symmetric media which may empower users through the social capital they construct, potentially leading to the creation of a more participative democracy?

Copenhagen.


The next session at COST298 begins with a paper by Eva van Passel, whose focus is on open and dynamic archives. Digitisation and digital preservation are increasingly seen as important strategies to safeguard audiovisual heritage - but the digital versions of such audiovisual materials are often almost as fragile as the original materials, due to changing standards. In Belgium, the BOM-Vlaanderen project drives some of the thinking on these issues - and it is especially interested also in incorporating user wants and needs into its process.

Copenhagen.


Finally we move on to Aylin Aydogan here at COST298. She, too, points to the changes associated with the rise of Web 2.0, and especially the emergence of user-generated content. Views of these changes as positive developments are hardly new, however - earlier Web-related developments were similarly seen as progress. Today, however, changes are very clearly driven by users and their motivations, and this is shifting the relationship between users and media organisations.

Past research in this context has focussed especially on the impact of citizen journalism and news blogging on news organisations; Aylin's study adds to this in the Turkish context. (She's taking a long time to take us through the existing work in this field, though - I wish she'd get to her work!)

Copenhagen.


We move on at COST298 to Stijn Bannier, who focusses on the musical network in the context of Web 2.0 (or 3.0, as the case may be). By 'musical network', Stijn means the network of artists, producers, labels, distributors, and other music industry institutions, which together constitute the industry itself. These are affected by the rise of Web 2.0, not least as it enables users to create, consume, share and remix music; this is potentially exacerbated by further developments towards Web 3.0.

Stijn points as an example to artist self-promotion and self-distribution on MySpace and elsewhere; to musical reproduction, tagging, and metadata sharing (e.g. on last.fm), which may also be analysed quantitatively; to distribution networks built on social networks, peer-to-peer filesharing, and other Web 2.0 media; and to the abundance of content which this creates. This is where Web 3.0 may come in, with its increased emphasis on metadata generation and evaluation.

Copenhagen.


Next at COST298 is Mijke Slot, whose interest is in user motivations in the online entertaiment domain in general. This is based on previous work surveying the possible roles users may take online, across a large number of Web 2.0 sites. Mijke begins by taking us through some of the perceived pros and cons of Web 2.0 first - the negative and positive side effects of user empowerment. But what does an actual observation of user roles tell us?

Mijke's research surveyed some 600 mainly Dutch Internet users, and examined their (self-reported) online roles - key terms here include consuming and communicating, but also creating and facilitating. Consumption, not unexpectedly, still dominates, though, and less active roles are carried out more often than more active forms of participation. However, there are also substantial generational differences here - younger users are online for longer, and engage in more activities; they engage in more novel activities, and are more active on social network sites; but they don't classify themselves as more skilled than the average (what they perceive as 'average' may differ from older age groups, though!).

Copenhagen.


I've made the trip to Ballerup again for the second day of COST298 (my last - tomorrow I've got to travel back to Germany). We begin with Ike Picone, whose interest is in user motivations for participation in produsing the news. Ike begins by extending the produsage model to a two-dimensional structure (from production to usage, and from passive to active; 'old media' are therefore largely passive and comsumptive, while many Web media forms also remain consumptive, but are more active (passive and active could also be translated here into 'lean back' and 'lean forward', then).

Copenhagen.


We move on to Marinka Vangenck and (again) Jo Pierson as the next speakers at COST298, focussing now on user-driven innovation in 3D urban environments. This requires a thorough understanding of users themselves, and their systematic involvement as early as possible and throughout the entire innovation process. This R&D innovation process took place with computer-generated 3D city models in the present case, and aimed for service innovation and its adoption - test cases here were planning and going on a city trip, and researching and purchasing real estate.

Copenhagen.


The next presentation at COST298 is by An Jacobs and Jo Pierson. Their interest is in the role of users in innovation - an increasingly prominent perception, but which 'user' are we talking about here, and where are they taking us? Their ability to innovate also depends on contextual factors, of course, some of which may not be entirely known to them.

In the digital environment, there are two key conceptions of innovation: innovation as dominated by technology, and disruptive (rather than incremental) innovation. Users themselves are placed along a continuum from everyday users to productive users to users who are even mainly producers (and there are also non-users, of course); innovation at the lower, everyday end can be described more from a dominant, incremental sociotechnological innovation perspective, while innovation at the production end is more often seen from a breakthrough technology innovation perspective. These forms of participation also spread across content creation, technological innovation, and more general forms of innovation.