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Crisis Communication

New Publications on Blogs and Twitter

A couple more new publications before I head off overseas again (mainly for research workshops, but I’ll also take in the Digital Humanities conference in Hamburg and the Conference on Science and the Internet in Düsseldorf):

Tim Highfield and Axel Bruns. “Confrontation and Cooptation: A Brief History of Australian Political Blogs.Media International Australia 143 (2012): 89-98.

This article in a special issue of Media International Australia on the history of the Internet in Australia, edited by Gerard Goggin and Jock Given, reviews the development of the Australian political blogosphere, from the earlier ‘blog wars’ especially around the 2007 election to the increasing incorporation of leading blogs and bloggers into mainstream media stables.

Stephen Harrington, Tim Highfield and Axel Bruns. “More than a Backchannel: Twitter and Television.” In José Manuel Noguera, ed., Audience Interactivity and Participation. Brussels: COST Action Transforming Audiences, Transforming Societies, 2012. 13-17.

A very brief introduction to our current thinking on the role of Twitter in relation to television. We outline a number of dimensions to this relationship, and point to key areas for further research and development.

Patterns of Talk on Twitter during the Queensland Floods (Talk about Disasters 2012)

Talk about Disasters 2012

Patterns of Talk on Twitter during the Queensland Floods

Frances Shaw, Jean Burgess and Axel Bruns

  • 25 June 2012 – Talk about Disasters workshop, Griffith University, Brisbane

New Presentations and Publications on Twitter and Blog Research

Time for another quick news roundup. Following on from the ANZDMC 2012 conference in Brisbane, where Jean Burgess and I presented our research into the use of Twitter during the 2010/11 Christchurch earthquakes, there were another few follow-up presentations of our research on social media and crisis communication.

First, I flew down to Melbourne to run a workshop on social media and disaster resilience together with Chris Fisher from the Queensland state Department for Community Safety, as part of the Disaster Resilient Communities conference. I’ve now published my two presentations from the workshop (slides + audio); they’re both online here.

Social Media in Disasters (and a Call for PhD Students)

Brisbane.
I’m still blogging somewhat selectively from the Australia New Zealand Disaster and Emergency Management conference, given that some of the presentations here really are well outside my own research area. I’m here, though, because I’m presenting a paper with my QUT colleague Jean Burgess on our research into the use of Twitter following the 2010/11 earthquakes in Christchurch, New Zealand. The presentation is below (with audio to come soon, hopefully), and the full paper is also online.

This research is also associated with a new ARC Linkage-funded three-year research project on “Social Media in Times of Crisis” which we’re undertaking along with the Queensland Department for Community Safety and the Eidos Institute. There’s a PhD scholarship attached to this project, and we’re now looking for expressions of interest for this position, to commence shortly: students will be embedded with the DCS in Brisbane to develop, deploy, and evaluate enhanced strategies for the Department’s use of social media; they will also need to develop connections to other relevant emergency and media institutions. Students with strong connections to the local Brisbane and south-east Queensland community would be ideal. If you’re interested, please get in touch: a.bruns [at] qut.edu.au.

Towards Integrated Information Management during Crises

Brisbane.
The next speaker at ANZDMC 2012 is Chris Fisher from the Queensland Department of Community Safety, who presents DCS’s ‘All Hazards’ approach to integrated information management. This is especially important in the context of disasters, in order to accelerate the provision of essential information to stakeholders and the public. But this is limited by existing barriers and silos – and it cannot simply be addressed through better information technology.

Disasters do not respect borders or organisational boundaries – and to address this, ‘All Hazards’ became an informational problem-solving exercise. It was an important recognition of ‘information’ as an independent entity in the disaster management process. The programme delivers planning and intelligence, decision support, resource management and coordination, public engagement, and shared situational awareness, and builds on a foundation of information exchange and interoperability.

A Systems Theory View of Disaster Response

Brisbane.
OK, after a brief power outage (why are there never enough outlets in conference facilities?), I’m back to blog the afternoon sessions at ANZDMC 2012. We begin with a presentation by Paul Salmon, who will apply systems theory to the disaster response context.

Disaster preparation, response and recovery processes are complex sociotechnical systems. They have shorter and longer timeframes, and small events can have huge implications well down the track. This means that systems theory models can be applied to the study of these processes: complex systems comprise various levels (relating to the various stakeholders in the process), and systems depend on the quality of their vertical integration between these levels, providing a bidirectional feedback system.

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