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Social Media

Social Media Uses by Bundesliga Clubs

The second day at Digital Methods in Vienna starts with a speed panel which begins with a paper by Philip Sinner on the German Bundesliga's social media activities. Football is a popular and everyday culture phenomenon in Germany, and has an important place in people's lives; the clubs themselves do professional PR work, of course, but have yet to fully embrace social media as part of this work. How successful is this in managing identities, relationships, and information to date? What are they trying to do? Which social media platforms are they using?

Philip examined the various social media offerings and spoke to the media directors of various Bundesliga clubs, as well as reviewing the content of their social media activities. He first went to the home pages of the clubs, to identify which social media platforms are being linked to from these pages - but not all of their social media activities (especially for the international market, e.g. Bayern Munich's Weibo accounts) are linked to from these pages. Of course there are also various fan-operated accounts, which are sometimes difficult to distinguish from official accounts.

#aufschrei: How a Hashtag Public Forms

The final paper in this Digital Methods panel is by Axel Maireder and Stefan Schlögl, whose interest is in the #aufschrei discussion about sexism in German politics. How did this emerge from a small-scale conversation on Twitter to a major trending hashtag, and subsequently to a cross-media event, over the course of a few hours? What happened here was the growth of a communicative network in the form of a partial public or issue public related to the topic on Twitter, interleaved with other publics as enabled by the conventional mainstream media.

New forms of discussion fora and spaces, especially also including social media, enable new and lasting connections between themes and individuals. These connections are increasingly manifested in the data structures which are available through social media APIs, too, and structure the flow of communication. URLs shared in tweets and other social media updates further document the connection of such communication with other, external media, while hashtags enable the development of ad hoc publics independent of existing follower networks.

Defining Themes for Twitter Data Gathering

The next presentation in this Digital Methods panel is by Christoph Neuberger and Sanja Kapidzic, whose focus is on the question of how to define themes and topics in online communication. Using single keywords to define topics is too simplistic, and there often is an implication that we know what a topic is when we see it - but what exactly is a topic?

Sometimes, specific labels do emerge for given topics, which makes tracking them easier, but these labels themselves may evolve. In live topics it becomes necessary to track these themes and continue to update the markers of themes which are seen as relevant. Themes may be defined variously by broad news beats, by thematic areas, by single themes, or at the most specific level by specific events; these levels of specificity also overlap considerably, however.

How Julia Gillard's Misogyny Speech Went Viral

The next panel at the Digital Methods conference begins with a panel by Theresa Sauter and me, on the viral distribution of links to the video of Julia Gillard's "misogyny" speech in 2012 as it was posted in full on the ABC News site. Unfortunately the audio recording didn't work out, so below are the slides only - do make sure you click on the links to see the video and the animations of the emerging retweet network.

The Challenges of Understanding Content Dissemination on Facebook

The final speakers in this Digital Methods plenary are Axel Maireder and Katrin Jungnickel, whose interest is in the uncertainties of the Facebook timeline. Facebook has continued to tinker with how the timeline is selected and presented for several years now, and this affects the flow of communication on the platform; what, then, are the factors which determine that flow?

This study combined content analysis and user surveys, but both these approaches have their drawbacks - it is impossible from the outside to track the content of users' timelines, for example, but surveys of users also suffer from self-reporting biases. In the end, the researchers asked users to copy the links they received through their timelines into an online survey, and to discuss the content of the URLs and the Facebook friends they received them from. Issues with privacy as well as the tedious nature of this approach also affect the results, however. Some 550 users participated in the study.

The Opportunities and Challenges of 'Big Data' Research

At the end of an extended trip to a range of conferences and symposia I've made my way to Vienna, where I'm attending the DGPuK Digital Methods conference at the University of Vienna. The conference is in German, but I'll try to blog the presentations in English nonetheless - wish me luck... We begin with keynote by Jürgen Pfeffer, addressing - not surprisingly - the question of 'big data' in communications research.

Jürgen begins by asking what's different about 'big data' research. In our field, we're using 'big data' on communication and interaction to work towards a real-time analysis of large-scale, dynamic sociocultural systems, necessarily especially through computational approaches - this draws on the data available from major social networks and other participative sites, but it aims not to research "the Internet", but society by examining communication patterns on the Internet (and elsewhere).

Twitter and Society

Since its launch in 2006, Twitter has evolved from a niche service to a mass phenomenon; it has become instrumental for everyday communication as well as for political debates, crisis communication, marketing, and cultural participation. But the basic idea behind it has stayed the same: users may post short messages (tweets) of up to 140 characters and follow the updates posted by other users. Drawing on the experience of leading international Twitter researchers from a variety of disciplines and contexts, this is the first book to document the various notions and concepts of Twitter communication, providing a detailed and comprehensive overview of current research into the uses of Twitter. It also presents methods for analysing Twitter data and outlines their practical application in different research contexts. 

This collection of important work – featuring both well-known and emerging scholars from diverse disciplines – helps contextualise Twitter as a sociotechnical phenomenon. It will serve as a crucial foundation for new research while also offering useful perspectives for educators helping students to understand social media. By going beyond naïve stereotypes and revealing the complex practices and diverse users that help define Twitter, this book provides rich insights into the importance of social media in contemporary life.

-- danah boyd, Senior Researcher at Microsoft Research and Research Assistant Professor in Media, Culture, and Communication at New York University

Talk of Big Data is everywhere, as contributors to this book rightly note. This timely collection, bringing together noted scholars and academics who work in the area, offers important insight into Big Data through a focus on the most important real-time stream message bus today, namely Twitter. Covering key aspects of Twitter social use and practices, Twitter and Society is a key text for providing empirical and methodological reflection on a fast-moving and important area of research.

-- David M. Berry, Reader in Media & Communication and Co-Director of the Centre for Material Digital Culture at Sussex University

Twitter and Society was released by Peter Lang, New York, in November 2013.

Now Out: Twitter and Society

I am delighted to report the culmination of a very intensive, highly collaborative project: our new book Twitter and Society, edited by Katrin Weller, Jean Burgess, Merja Mahrt, Cornelius Puschmann, and me, was launched at the Association of Internet Researchers conference in Denver a few days ago and is now available from Amazon and the Peter Lang Website. I’m very pleased that we managed to get the first copies of the book printed in time for the conference, to be able to hand them to the many of our contributors who were present at AoIR 2013.

The book is a 450-page anthology of the very best of current Twitter research, providing a comprehensive overview of research methods, concepts, challenges, and applications. It features some 31 chapters, a foreword by the University of Amsterdam’s Richard Rogers – and we’re particularly proud to have been able to use the painting Die Zwitschermaschine (The Twittering Machine) by Paul Klee as the book cover. Many, many thanks to our 45 contributors for their fabulous contributions. A full list of chapters is below – and here’s a group photo from the launch at AoIR 2013. You can also follow further updates about the book at @twitsocbook!

Revisiting Produsage

After the “Compromised Data” symposium in Toronto I’ve made my way over to Europe, where my first stop is a PhD symposium in Copenhagen where I’ve been invited to present an update on my work on produsage. Here, I’ve revisited the fundamental concept of produsage and made the link to my current work on the uses of social media, especially in a journalistic context. Slides and audio below:

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