Social Media

For the post-lunch session at AoIR 2015, I'm in a session on algorithms, which begins with a paper by Dylan Wittkower. He suggests that social media experience is influenced by algorithms of display and access on both user and system side.

The most important system algorithm is the newsfeed algorithm that determines what posts from their friends and followers a user engages with. This is based often on social presence - on the recency and frequency of interaction between with specific followers - and thus helps to generate stronger ties between specific users, as well as potentially leading to dominant groupthink. This is because we tend to share things that we have a positive affect towards, and that we think our friends will like – even if we are sharing negative things, we share them in the expectation that our friends will agree with our views.

The next speaker in this AoIR 2015 session is Linda Kronman, whose interest is in transmedia storytelling. She organised the Re:Dakar Art Festival, which emerged from a scam invitation to an "art festival" in Dakar – Linda and colleagues created fake characters who corresponded to the fake characters created by the scammers, and the interaction between them became a form of transmedia storytelling in its own right. Linda and colleagues created fake Facebook pages for their characters, as well as artworks which incorporated the material created by the interactions.

Transmedia storytelling itself emerged over the past decade or two, driven especially also by a number of major movies and other events; but the definitions of such approaches are still varying widely. Some of it links back to hypertext storytelling and digital fiction research from one perspective, hypertext fiction evolved into hypermedia fiction, cybertext fiction, and finally social media fiction. Recent social media fiction projects include The Big Plot and Grace, Wit & Charm, for example.

I'm in Daegu, Korea, for this year's AoIR conference. The first paper session I'm in starts with Amy Johnson, who notes that existence on Twitter is manifested by voice – and voice is understood as the linguistic construction of social personae. Popularly, social media platforms are also described as giving people a voice, though this view is heavily disputed.

On Twitter, anyone with an email address and the technological literacy can have a voice, so from that perspective it is a surprisingly permissive environment – people, groups, bots, group of bots can all have a voice, and this makes Twitter a post-human and post-individual space.

There is a long history of research into the imagined and imaginary nature of participation, participants, and communities, of course – from Anderson to Appadurai and beyond. Amy's focus is on Twitter bot accounts as technical objects, especially also because Twitter explicitly allows and embraces such bot accounts.

The annual end-of-year conference season is upon us again, and I’ll be heading off tomorrow to the annual Association of Internet Researchers conference – the most important conference in my field. In spite of the considerable troubles AoIR has faced this year – its first conference location, Bangkok, was no longer feasible following the military coup in Thailand, and there still seem to be some teething problems with the replacement location in Daegu, Korea – it will be great to catch up with leading colleagues in the field again.

This year, we’re presenting the first outcomes of our latest big data studies of the Australian and global Twitterspheres. One major paper will present what we’ve been able to glean so far of the overall patterns within the global Twitter userbase – we now have data on some 870 million Twitter profiles, which provides us with a unique perspective on how Twitter has grown and diversified as a platform. Further, we’ve also got a brand-new map of follower/followee  networks in the Australian Twittersphere, based on our dataset of some 2.8 million Australian users, and we’re using this to explore the footprint of recent television programming to shed new light on second-screen viewing practices, as part of our Telemetrics project (more on this at Darryl Woodford’s site). I’ll be live-blogging the conference again if I can get online, so expect to see much more over the next few days. As a preview, my slides for the two presentations are below.

My own paper was next at CMPM2014, presenting our work on the Twitter activities by and directed at candidates in the 2013 Australian federal election. Here are the slides, with audio to come:

Twitter in the 2013 Australian Election from Axel Bruns

Up next at CMPM2014 is Stephen Dann, whose focus is on the use of Twitter by Australian political parties. He followed the 31 of the 77 candidates in the Western Australian Senate re-election who were present on Twitter (27 of whom actually posted any content), and found, in short, that what they were posting was not authentic communication.

Stephen's approach was to examine what candidates were doing in Twitter before, during, and after the election campaign. This may include original content, reactions to other people's tweets, or sharing material from outside of Twitter. Overall, then, tweets fit five broad categories: conversation (through @replies), news updates (sharing newsworthy content), passing along other people's content, maintaining a social presence, and broadcast of experiences and opinion. And spam is another possibility, sadly, often hijacking hashtags or conversations or replaying the same message from multiple accounts.

Next up at CMPM2014 is Wayne Burns from ACIL Allen Consulting, who presents the corporate perspective on campaigning. Corporate public advocacy campaigning is back in Australia, he says – previously, the marketplace of voices in public policy making had been quite small, but especially through the incorporation of social media into political discourse this has changed considerably.

Australians have very low trust in corporations, while NGOs are seen very positively; this has led to corporations becoming increasingly active in public campaigning as well. Corporate public affairs efforts are essentially on methamphetamine these days, Wayne says, and shows The Guardian's "Three Little Pigs" ads as an example of how social media are now affecting public discussion about political issues.

The next speaker at CMPM2014 is Michael Crosby from United Voice, who is discussing political campaigning outside election campaigns. Australian unions' ability to organise is widely recognised, even in spite of the overall decline in union membership in developed nations. Union volunteers are still crucial in many campaigns both during and outside elections.

Michael highlights the great sacrifices made by union volunteers, who commit a great amount of their time to organising even in addition to their work obligations, and amongst these especially flags the work of union members with comparatively poor working conditions, such as early childhood educators.

Past union campaigns which addressed this group have been relatively unsuccessful, because they followed traditional union lines without understanding the specific work environment in this area. Instead, there was a need to research the profession more closely: to understand the situation of workplaces in the sector, their profitability and level of staff turnover, and the feasibility of union action.

From the two Coalition speakers at CMPM2014 we now move on to an ALP-themed panel, starting with Skye Laris, the Director of Digital for the Australia Labor Party. She says that in 2013 Labor used online media to push power down and out, trying to engage with a new supporter base and increasing its email address base tenfold over the course of a year. It has also amassed a strong following on Facebook, and used Facebook advertising extensively during the campaign.

This has resulted in a 1000% in online donations (to $800,000) from 2010 to 2013, and a 1500% increase in donors (over 10,000). 15,000 signed up online to become Labor volunteers. Such contacts were also used to source real stories about how Liberal policies would affect them, and to disseminate these stories through social media. Photos and other media generated by supporters were collected and curated online.

Once advertising is comparatively cheap and has a wide reach; it is also easier to target effectively at specific demographics. It leverages organic networks, and can build on organic user-led distribution by reinforcing stories which are already being disseminated widely. This also provides better opportunities for participation in campaigning, especially for people who are time-poor and cannot engage in other ways; it also generates immediate feedback on policies, agendas, and campaigns.

The final speaker at CMPM2014 today is Campbell Klose, and adviser on the wildly successful Cathy McGowan campaign which managed to unseat Liberal shadow minister Sophie Mirabella in the electorate of Indi in the 2013 Australian federal election. Indi is a very large electorate (roughly the size of the state of Massachusetts), with some 100,000 voters.

Early on, the Voice 4 Indi campaign began by holding some 55 kitchen table conversations with 425 participants, covering local and national issues. The results of this process were taken to Mirabella, who fundamentally disagreed with them and suggested Indi-ans cared only about cost of living issues; in response, the campaign vetted several candidates and finally settled on Cathy McGowan.

V4I then attracted volunteers, with each volunteer having to sign up to a shared value statement. These volunteers covered the entire political spectrum from the left to the right, and represented all the geographical areas covered by the electorate. Social media was used extensively to break down the geographical boundaries (such as mountain chains) separating these different areas – and the campaign conducted significant social media training with its diverse group of volunteers.