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Twitter Hashtags: The Case of #agchatoz

The next ASMC14 session is by the QUT Social Media Research Group, and starts with my colleague Jean Burgess, whose focus is on the use of Twitter hashtags as a public forum. Hashtag studies tend to focus variously on specific events and issues (enabling the emergence of hashtag publics), develop hashtag typologies (praeter, ad, and post hoc hashtags, for example), or consider hashtags as agents in their own right. Hashtags, then, serve as hybrid fora, and are remarkably hybrid because they take place in such a complex, volatile media environment.

Thinking through Connective Networks

The next keynote at ASMC14 is by W. Lance Bennett, whose begins by highlighting the use of social media by NGOs. For them, the game has shifted in recent years – the emphasis now is less on continuing membership than on temporary calls to action. Other recent political movements – from the Spanish Indignados to the global Occupy movement – also appear to be crowd-based movements pursuing some form of collective action, and are moving away even further from conventional organisational models.

Conventional collective action in organisations has its problems – with free riders, for example –, and communication here simply reinforces the existing organisation. By contrast, in connective action there is more self-motivated networking well beyond the organisational setup: social technology enables sharing, using personal action frames, and thereby enlists a greater range of participants beyond the organisation itself.

Studying the NRA on Twitter

Our next speaker at ASMC14, Christian Christensen, takes a slightly different approach, focussing on the political role of the United States' National Rifle Association (NRA) rather than on a conventional party – and in the US, the NRA is considered to be a very powerful political organisation; it describes itself as the country's "longest-standing civil rights organisation", in fact.

The NRA in its current, rabidly pro-guns form is a product of the 1970s, and surprisingly it is not a very rich organisation – but its strength comes from its 4 million members. It rates and ranks political candidates on a scale from A to F in relation to their opposition to non-insane gun laws. The organisation runs a variety of Twitter accounts, which are largely used to cover its own conferences and to promote its statements – not really to advocate direct action and conduct grassroots lobbying.

Social Media and Australian Politics

The first session at ASMC14 is one I'm in, and focusses on social media and politics – and my QUT colleague Tim Highfield is the first speaker. His interest is in how diverse social media platforms have been integrated into election campaigns and related aspects. This involves a range of new and established actors, and a range of platforms which are used for various purposes from campaigning, activism, and backchannel discussions for televised events, through to being a third space for public discussion and engagement with established voices including journalists and politicians.

In Australia, a number of established Twitter hashtags exist for various purposes – including #auspol for explicitly political debate, and #qanda as a backchannel for a well-known political talkshow, as well as #[state]votes hashtags for specific state and federal elections. But there is plenty more political discussion, especially during election campaigns, outside of such explicit spaces. This tends to spike in volume on and around election day, for a range of reasons, and on that day especially around the time that first results of the vote begin to emerge.

Conference Blogging Coming Up

I’m currently on the road again, as part of a trip which has already taken me through Hamburg (for a meeting with our research partners at the Hans-Bredow-Institut) and Göttingen (for the inaugural workshop of our new ATN-DAAD-funded research collaboration with colleagues at the Göttingen Digital Humanities Centre. The latter will focus especially on developing new methods for analysing and visualising social media networks, building on the considerable work we’ve already done in this area – and at the workshop last week we’ve already made good progress towards a few new ideas for what we can do. With my colleagues Jean Burgess and Darryl Woodford I also participated in a public symposium at the GCDH, and I’ll make the slides and audio from our talk available here soon.

A Mid-Year Update of Recent Publications

I’ve continued to update my lists of publications and presentations over the past months, but I think it’s time to do another quick round-up of recent work before all the new projects start in earnest.

First off, my colleagues Darryl Woodford, Troy Sadkowsky and I have been making some good progress developing further methodological approaches to Twitter research – focussing this time especially on examining how accounts gain their followers (for some of the outcomes from that research, also see our coverage at Mapping Online Publics):

Axel Bruns, Darryl Woodford, and Troy Sadkowsky. “Towards a Methodology for Examining Twitter Follower Accession.First Monday 19.4 (2014).

Axel Bruns and Darryl Woodford. “Identifying the Events That Connect Social Media Users: Charting Follower Accession on Twitter.” In SAGE Research Methods Cases. London: Sage, 2013.

More generally, I’ve also been involved in a couple of related publications led by Stefan Stieglitz from the University of Münster (one in English,  one in German) which highlight the contribution which the emerging field of social media analytics will be able to make to the disciplines of business informatics and information systems:

Busy-ness as Usual

This blog has been somewhat slow again since the last round of conferences, and I'm hoping to do more in the future to change this. In the first place, I'm planning to post more regular updates again as I publish new articles and book chapters (watch out for a round-up of recent work soon, most of which already appear in my list of publications). There are also a number of new research projects which have started this year – and while more detailed updates about the day-to-day work of some of these will appear on Mapping Online Publics and the Website of the QUT Social Media Research Group, I'm planning to flag the most important outcomes from these projects here as well. And as always, updates are also available on Twitter through my own account @snurb_dot_info as well as @socialmediaQUT.

New Projects

Most importantly, I've just commenced my ARC Future Fellowship – a major four-year project which builds on my social media work and connects it with a number of other important data sources which shed light on the way Australian Internet users are engaging with news and current affairs. We'll continue to draw on large Twitter data (as well as, eventually, data from other social networks) which show the patterns of day-to-day activity around current events, and we'll correlate these patterns with data from Experian Hitwise, which track (anonymously and at very large scale) how Australian users search and browse the Web. Further, I'm also going to be able to incorporate some internal server data from Fairfax Digital (including its flagship mastheads Sydney Morning Herald and The Age) to investigate in more depth what articles users read and engage with on these sites.

Different Forms of Talk on Twitter

It’s been a little quiet again here, as I’ve taken February and March off on Long Service Leave. That’s all about to change, though, because two major new research projects are about to start now – more of these soon.

For the moment, here’s my first conference presentation for 2014, from the Media Talk symposium at Griffith University in Brisbane. I used this to work through the three layers of communication on Twitter which Hallvard Moe and I have identified in our chapter in Twitter and Society, and to provide some examples for how these layers operate in practice.

This is also the first time I’m trying Penxy as a tool for archiving my slides with audio recordings, since Slideshare has made the unfortunate decision to discontinue its slidecasts and remove any audio recordings from its site. Most of my past slidecasts are therefore also on the Penxy site now, and I’ll try to update the existing links to recorded presentations on this site when I get a chance.

Here’s my talk:

Layers of Communication: Forms of Talk on Twitter

Layers of Communication: Forms of Talk on Twitter (Media Talk 2014)

Media Talk Symposium 2014

Layers of Communication: Forms of Talk on Twitter

Axel Bruns

  • 24 Apr. 2014 – Media Talk Symposium, Brisbane

With some 2.5 million accounts, especially representing the influential 25-55 age range, Twitter has become an important social media platform in Australia. It has found key applications in areas ranging from politics and crisis communication to entertainment and sports, but also facilitates everyday communication between like-minded individuals and communities. In spite of the increased scholarly attention on the uses of Twitter across these practices, however, the question of what kind(s) of communication Twitter represents remains largely underexplored, and the forms of interaction that the platform enables have yet to be fully theorised.

Building on prior work by Bruns & Moe (2014), this paper explores the various layers of communication which exist on Twitter, from direct, dyadic @reply exchanges between clearly identified communication partners at the micro level through narrowcast message dissemination to the followers of an account at the meso level to many-to-many exchanges in ad hoc publics created by hashtags at the macro level. It outlines the different types and formats of talk which are able to occur at each of these levels, and shows the interweaving of the information and communication flows which take place on each of them. In doing so, it outlines the complexities of communication on Twitter, and points to new challenges in Twitter research.

References:

Axel Bruns and Hallvard Moe. (2014). “Structural Layers of Communication on Twitter.” In Twitter and Society, eds. Katrin Weller, Axel Bruns, Jean Burgess, Merja Mahrt, and Cornelius Puschmann. New York: Peter Lang, 2014. 15-28.

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