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Frankfurt.


The Prosumer Revisited conference begins with a keynote by Frank Piller, who presents the perspective from management research. He begins by describing the story of the ice cream king of upper Manhattan - a small old-fashioned store which sells only a small range of flavours and does not mix them. This is the old market model - where the quality of products means that producers have no need to respond to the needs and interests of consumers. But we've moved away from this, as Chris Anderson's 'long tail' model shows - while such old-fashioned marketing models focussed on extracting profits from the short head of the long tail distribution, stores like Amazon have emerged to cater to the long tail, offering a vast variety of products but selling only a relatively small quantity of each title. What Amazon has managed is to build a sustainable business model from this.

Frankfurt.


I've arrived at the Prosumer Revisited conference in Frankfurt, where we've gathered in the very stylish main hall of the Johann-Wolfgang-von-Goethe-Universität. We begin with a welcome by conference chair Birgit Blättel-Mink, and a representative from conference sponsor eBay, who notes the site's own contribution to prosumption culture (and describes what eBay generated more specifically as an 'auction culture', from which the site is slowly moving on, however - a culture of buying and reselling goods relatively rapidly, of a transient ownership which I've also touched on in the final chapter of my produsage book).

Athens.


And so we're at the end of WebSci '09. Overall, a pretty good range of papers and posters, and I'll be interested to see where it goes from here (also quite literally, as they're calling for proposals for where the next conference should be held). We're being farewelled by Dimitris Efraimoglou, the Managing Director of the Foundation of the Hellenic World, who uses the opportunity to present the (impressive) work of the Foundation.

So that's it from here - I have a few days in Athens which I'll hopefully be able to use to cure my cold, and then it's on to the Prosumer Revisited conference in Frankfurt!

Athens.


From here we move on to Panayotis Pantos as the final WebSci '09 speaker on online politics. He begins by posing the fundamental question 'what is politics'? Do we understand by the term only elections and campaign, political parties, unions and other political organisations, and lobby groups, or is politics the process by which groups make collective decisions?

Online communication addresses the tensions between private and collective, participation and mediation, and physical distance and the increase of communication - we are no longer merely receivers, but also producers of information; our existence online abolishes some long-held understandings of how the communicatory and political process is supposed to work (but of course it does not eradicate all differences or enables all of us to participate in the same way).

Athens.


The next speaker in this politics session at WebSci '09, A. Priftis, switches back to Greek. He begins by noting his own online presence in a variety of online environments, but says that what he does is nothing special. The Obama campaign, by contrast, very actively placed itself directly in the paths of people as they moved about online, and prepared its supporters with material that could be used to argue the Obama case in any such environments. This was very successful on a number of levels - for example in engendering the support of American youths (some of whom even changed their middle name to 'Obama').

Athens.

The politics session at WebSci '09 continues with Elias Athanasiadis. Following Dan Gillmor, he notes the promise of new media for (political communication), and describes this as a transition from a top-down broadcasting model which has engendered politica apathy, mistrust, and citizen disengagement - or what he describes as 'skin-deep politics' - to a bottom-up netcasting in which interactivity, interconnectedness, the compression of time and space, and the disintermediation through phenomena such as citizen journalism creates the potential for citizen empowerment and (re)engagement.

Athens.


The final full session here at WebSci '09 is on (Greek) politics online, so of course I'm here. It's another session with live interpretation from Greek to English - hopefully she's done chewing gum now! We start with G. Alexias, who introduces us to the performance of Greek political parties online (and he does so in English, actually). Does the online presence of Greek political actors lead to the formation of online political communities? His study examined this in the wake of the 2004 parliamentary elections, and performed both a quantitative analysis of social software features of these sites and a qualitative analysis of the sites' characteristics.

Athens.


The final speaker in this session at WebSci '09 is Helen Margetts from the Oxford Internet Institute, whose interest is in what influences people's decision to act collectively (or not). Is it the extent to which others are participating? Related to this is the question of whether use of the Internet makes a difference to such collective action decisions - since it is now possible to know, in real time, how many other people are participating. We can now measure information effects, perhaps for the first time, but what are the appropriate methods for doing so?

Athens.


Next up at WebSci '09 is Ethan Katsh, whose focus is on online dispute resolution. Disputes are a major online phenomenon, and as Fisher and Ury suggested even in 1983, "conflict is a growth industry". Dispute resolution also makes for a very useful case study for Web science, Ethan suggests - and he notes that many of the trends identified at this conference may also cause further disputes.

Last year alone, eBay handled some 40 million disputes (making it 'the largest small claims tribunal in the world'); ICANN handled some 25,000 disputes over its 100 million domain names in ten years, Wikipedia has instituted a broad range of dispute reolution processes and Second Life with its 5.5 billion Linden Dollars in circulation has started to generate a number of virtual property rules to manage its operations. Technology, then, is a great dispute generator, as a byproduct of online transactions and online relationships, but also of the increasing value of information, the brader distribution of information, the growing range of virtual goods and property, the increasing creative activity, the increasing complexity, and the accelerating pace of change.