Internet Technologies

Gothenburg.
The next AoIR 2010 session I’m in is a panel on sustainable entertainment, which involves Wenche Nag from the Norwegian telecommunications company Telenor, Mia Consalvo, Jean Burgess, Patrick Wikström, and Martin Thörnkvist. Patrick begins by noting the transformations in the music industry, for example, where the largest company now no longer is a record label but a live music company. iTunes and similar models are also making a significant impact, of course. Much of this is now based on artist/audience relationships that are based on passion and substantial emotional investment – which works for some entertainment industries, of course …

Gothenburg.
The final speaker at AoIR 2010 is Sebastian Deterding, who is interested in reframing Web 2.0 as a public service right to communicate. One example of the debates around this is the French HADOPI three-strikes law around filesharing, which would remove Net access from offending users; others have framed Google or Facebook as universal public services, and describe broadband access as just as important as water or electricity.

The Internet is now a core communicative backbone for various communication networks, then – but how might we think about the Net as a public service in a more systematic, technology-neutral …

Hamburg.
The next speaker at ECREA 2010 is José Simões, whose interest is in examining the different media uses of Portuguese families. The key interest here is to understand the conditions and tendencies of access to digital media (as well as other media), and the findings will be compared with similar research being conducted in Texas. This will influence education, industry, policy-makers, and social agents, as well as contribute to public debate in this area.

This starts from questions of digital exclusion and participation, of course; exclusion, in fact, is not just about access, but also about other factors, including …

Hamburg.
The next session I’m attending at ECREA 2010 starts with Arne Hintz, whose focus is on policy agendas for participatory media – which here means a wide range of media forms from radio to online.

Community radio, for example, has traditionally been quite strongly regulated, along with the overall broadcast sector; there is a dual non-commercial/commercial media system, and in some countries also still a strong pirate radio tradition. Gradually, a three-tier broadcast system (community, public service, commercial) has emerged in many countries, and some pirate stations have been given licences.

Hamburg.
The next speaker at ECREA 2010 is Des Freedman, who shifts our focus to Net neutrality; he suggests that debates over Net neutrality have become overly legalistic and abstract, and discussions of democracy have largely disappeared from them. The overall debate is now about openness: an open Internet. The principles which underlie arguments for an open Internet are now about consumer entitlements rather than democracy.

Net neutrality has now been framed around competition; where competition thrives, Net neutrality is said not to be an issue, and so the issue has been marginalised by other concerns. Net neutrality is now …

Bremen.
The next session at the ‘Doing Global Media Studies’ pre-conference for ECREA 2010 starts with Ben Peters, who begins by noting the work of Paul Lazarsfeld as a pioneer of media research methods. Ben’s work focusses on the critical, historical, and international dimensions of networks, and he notes the importance of sharing datasets to the project of building a field of global network studies.

Ben’s research is on studying the failed Soviet attempts to build a domestic Internet-style network around the same time that the US developed ARPANET – while there was substantial expertise available, where the US succeeded …

Canberra.


The next speaker at ANZCA 2010 is Julie Freeman, whose interest is in impediments to local e-government development. She suggests that there needs to be further education about ICTs of policy makers; one of the councillors of the city of Casey, in the south-east of Melbourne, whom she interviewed asked whether email was considered to be Internet use, for example.

The current population of Casey is around 256,000 residents (on 400 square kilometres), and continues to grow; some 89% are under 60. There are 11 councillors representing residents in the city council. The city has an extensive and sophisticated Website (with multilingual information and mobile versions), and its Twitter account (@CityOfCasey) has some 500 followers; there are significant visitor numbers (over 700,000 in 2008/9), while call centre calls are slowly declining. There is also a civic networking site, and the overall e-government costs are around $10,000 per annum.

Canberra.


The next paper at ANZCA 2010 is by Jocelyn Williams, who shifts our interest to the question of opinion leaders online. This is in the context of a qualitative study of free Internet access for low-income school-based families, which also pointed to other difficulties and barriers for Internet uptake by low-income families; what can account for differences in uptake even between different case studies in this research project?

One likely explanation is the role played by key individuals who had influence on their peers and may have acted as role models in taking up Internet usage. What needs to be considered as a framework here is the study of the social dimensions of knowledge or information - society plays a central role in the knowledge formation process. Knowledge is socially constructed by people in relation to one another, within specific contexts; research therefore also needs to consider multiple realities, stakeholders, and angles on the research problem.

Canberra.


The final speaker in this session at ANZCA 2010 is Kerry Green, who presents on the Northern Adelaide Research Archive, an archive which aims to connect a range of previously isolated information on Northern Adelaide. Northern Adelaide has tended to be represented as backward and crime-ridden in the media, and this has been a cause of some concern; prominent people from the area, including singer Jimmy Barnes, have spoken out against this and pushed for a change in media attitudes.

In part, this was facilitated through the organisation of the Northern Summit, developing a number of ideas for change - for example, mapping and coordinating the positive activities happening in the area; developing life transition programmes based on these maps, linked with TAFEs and universities; and improving publicity and access to information for those who can benefit from it. Web 2.0 technology is seen as an important element in this.

Canberra.


The second speaker in this session at ANZCA 2010 is Marilyn Mitchell, whose interest is in visual communication; here, she focusses especially on the design of information 'dashboards' providing key performance indicators to managers in a visual format (one example Marilyn shows is for schools administrators, showing e.g. the percentage of buses running on time and a gauge of ethnic diversity in the student population).

Are such dashboards actually appropriate for providing an overview of such information? Are they cluttered with 'junk' information graphs? Some critics (e.g. Tufte) have suggested that the entire 'dashboard' metaphor is 'lame', others are actively promoting the idea, and at any rate these dashboards have become something of an industry standard, with many managers demanding them and an industry of dashboard providers now emerging.