Brisbane.
The second keynote at ANZCA 2009 is by Philip Kitchen, whose interest is in integrated marketing communication, which he says is especially important in the context of the current financial crisis. In this context, there's a need for curriculum, not conquest marketing, for relationship building rather than just sales, for sharing with consumers rather than shouting at them. Consumer marketplace empowerment, however, may only be apparent at this point - while we are moving in that direction, we haven't reached the end yet.











