Brisbane.
The next speaker at ANZCA 2009 is Gwilyn Croucher, who focusses on the citizen-consumer and researches this in the context of the pension debacle in the UK. There was a major push under the Blair government to give citizens more choice in public services, and during the 1980s and 1990s the UK government privatised pension schemes, but it is now required to compensate citizens for the loss of pension entitlements due to the systematic provision of incorrect information by the Department of Work and Pensions as part of the privatisation scheme. This information incorrectly implied a government guarantee for pension schemes, many of which subsequently collapsed.