The next speakers in this AoIR 2022 session are Lisa Waldenburger and Jeffrey Wimmer. They begin by noting the rise in digital stress – at work, at home, and in public spaces –, and their project is designed to explore the experience of and coping mechanisms for such digital stress by users. Such stress is often caused by a self-diagnosed lack of media literacy, especially as self-service technologies come to substitute for previously non-digital and interpersonal interactions; these technologies contribute to economic rationalisation and social exclusion especially for non-tech-savvy and older people.
These moves, and their accompanying stresses, were exacerbated …