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Crisis Communication

Patterns of Twitter Use during #eqnz

Seattle.
My own paper (with Jean), on the Twitter response to the second Christchurch earthquake on 22 February 2011 through the #eqnz hashtag, was next at AoIR 2011. Here are the slides – audio soon, hopefully now also added.

Twitter Activity Patterns during #qldfloods

Seattle.
The next speaker in our AoIR 2011 panel is Frances Shaw, who focusses our attention on the December/January 2010 Queensland floods crisis; the peak period in southeast Queensland followed 9 January 2010. The floods washed down from Toowoomba through the Lockyer Valley (were a significant number of lives were lost) and into Ipswich and Brisbane. On Twitter, discussion of the floods was coordinated through the #qldfloods hashtag, and the Queensland Police Service Media Unit account @QPSMedia emerged as a leading actor.

Frances worked through the #qldfloods dataset as well as through tweets sent by and directed at the @QPSMedia account, manually coding a subset of these tweets according to a set scheme: informational tweets; media sharing; help and fundraising; direct experience; and reactions and discussion. Over the entire #qldfloods dataset, discussion and reactions, information, and help and fundraising were especially prominent, tweets to and from @QPSMedia focussed especially on information.

Introducing a Theory of Acute Events

Seattle.
The next session at AoIR 2011 is our own, fabulous panel on crisis communication. We begin with an overview paper by my CCI colleagues Jean Burgess and Kate Crawford, who introduce the idea of acute events. Kate begins by outlining the idea of media ecologies involving a wide range of different media platforms, and their specific performance during acute events (such as crises, but also a range of similar events).

Jean follows on by defining acute events as significant real-world events which are associated with intense bursts in media activity – from political elections to royal weddings, from celebrity deaths to natural disasters. We can identify acute events on the basis of their timeline: a sharp peak of high volume and identity (whether locally or globally); highly mediated, involving multiple actors and interests; on Twitter, coordinated around specific #hashtags; and producing controversies and other adjunctive conversations associated more broadly with the topic.

Mapping Online Publics on Twitter (DIATA11)

Düsseldorf Workshop on Interdisciplinary Approaches to Twitter Analysis (DIATA2011)

Mapping Online Publics on Twitter

Axel Bruns, Jean Burgess, and Stephen Harrington

  • 14 September 2011 – DIATA11 workshop, Düsseldorf

Twitter as a News Source during Natural Disasters

Cardiff.
Leslie-Jean Thornton finishes the session at Future of Journalism by discussing the spread of information on Twitter. She points us to the San Diego fire and the #sandiegofire hashtag, which really was a breakthrough for the use of hashtags on Twitter; this was the first time that hashtags were successfully used for the coordination of discussion around major crisis events.

It is interesting for such breaking news stories to examine the timeline of events on Twitter, of course; this also requires detailed qualitative, even ethnographic work. Early on, journalism on these events hasn’t even emerged yet, so we can study how events are being characterised by the users who just raised them; especially at these early stages, gatewatching and citizen journalism practices may be able to be observed particularly clearly.

A Few Belated Additions

Hello, blog – it’s been a while. I’m afraid I’ve been a bit slack in updating this site with recent events, so I’ve just made a number of rather belated additions. I’m about to head off to Europe again soon to present at a number of conferences, too (more on that in a separate post shortly), so expect the usual conference blogging again then; for now, though, let’s catch up on some recent news.

Part of my tardiness here is related to the Mapping Online Publics project, which is incredibly active at the moment. It now combines our major ARC Discovery project with a couple of ATN-DAAD-funded collaborations with researchers at the universities of Münster and Düsseldorf in Germany, as well as a CCI-internal project on Media Ecologies and Methodological Innovation. Much of our recent focus has been on social media in crisis communication, and I’ve now added a number of recent presentations to this blog:

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